Heat Pump Not Performing Like It Should?
Professional servicing from just £150 - Book online in minutes.
Whether you’re booking an annual tune-up or need skilled maintenance, our local Aldershot based MCS-certified team brings dependable care to your doorstep.
Book your service today for reliable performance and year-round comfort!
- Local engineers
- No hidden fees
- Fast call-outs
- Full warranty compliance
Choose a Heat Pump Service Option
Call-Out & Repair Service
£150 (inc VAT)
Best for breakdowns, leaks, or faults when you need help fast.
When something goes wrong with your heating or hot water, you need a reliable engineer who can diagnose the problem quickly and get things working again. Our call-out service provides exactly that.
What's Included
- First hour of labour included in the call-out fee
- Additional hours: £96 (inc VAT) each
- Full system diagnosis to identify the root cause
- Repair completed where possible on the first visit
- Clear explanation of any issues found
- If replacement parts are required, you'll receive a detailed quotation for further works before we proceed
Response times: We aim to attend emergency call-outs as quickly as possible, typically within 24-48 hours, depending on availability and location.
Ideal when: Something goes wrong unexpectedly — no heating, no hot water, unusual noises, error codes, or visible leaks.
Annual Heat Pump Service
£162 (inc VAT)
Routine check-up for your ASHP only (excludes unvented cylinder).
Your heat pump works hard year-round, extracting heat from the air to warm your home. Over time, dirt, debris, and general wear can reduce its efficiency. This focused service keeps your ASHP running at peak performance.
What's Included
- Clean evaporator coil
- Check antifreeze levels
- Clean magnetic filters/strainers
- Remove trapped air
- Check and recharge heating expansion vessel if required
- Flow rate checks
- Controller and settings review
- Full performance report
Duration: Approximately 1 hour
Perfect for: Homeowners who want a quick yearly tune-up focused specifically on heat pump efficiency and reliability. This service maintains manufacturer warranty compliance for your ASHP.
Full System Service
£216 (inc VAT)
Our most comprehensive option — recommended annually for complete peace of mind.
This is the gold standard service for homeowners who want both their heat pump and unvented cylinder checked, tested, and maintained to the highest standards. It’s the service we recommend most, as it covers both halves of your heating and hot water system in one visit.
What's Included
- Immersion heater test
- Unvented cylinder safety devices check
- Check and recharge potable water expansion vessel if required
- Heating performance test
- Hot water performance test
- Complete system health check
- Comprehensive service report
Duration: Approximately 2 hours
The best way to maintain safety, efficiency, and warranty compliance for your entire system. This service satisfies both manufacturer warranty requirements and G3 building regulation obligations for unvented cylinders.
Why Homeowners Choose Neater Heat
- Fast local response (24–48 hours)
- Qualified, MCS registered engineers
- Trusted by hundreds of homeowners
- Clear pricing with no surprises
- Full written report every visit
Book A Heat Pump Service
Frequently Asked Questions About Heat Pump Servicing
Expert Answers to Your Common Queries
Why do I need to service my air source heat pump?
Regular servicing helps to maintain the efficiency and performance of the system, identify and fix problems before they become more serious, and can help to extend the life of the heat pump, as well as uphold any relevant warranties.
Why is efficiency important?
Heat pumps are an energy-efficient way to heat your home, helping to reduce carbon emissions and lower energy bills. By optimising the system efficiency, you can reduce running costs and minimise the load on the working parts. During our annual service we will complete tasks that will optimise the performance of the system and ensure you receive the most heat available while minimising the electric consumption. To ensure optimum performance is achieved we will protect the water flow through the primary circuit and air flow through the air source heat pump.Filters, strainers, and heat exchangers will be cleaned. Air will be removed from the system and the operation of key components will be checked for effectiveness. Antifreeze protection will be checked, and the system settings will be reviewed to ensure they are optimised.
Effective servicing of your Air Source Heat Pumps and Unvented Cylinders maintains the efficiencies of the system and prevents premature failure, protecting the longevity of the key components. It is a requirement of the Manufacturer’s Warranty to have your ASHP and Unvented Cylinder serviced annually. In the event of component failure and the submission of a valid warranty claim, the manufacturer will ask for evidence that the system has been serviced as required.
How often should I service my air source heat pump?
How long does an air source heat pump service take?
Most heat pump services are completed within one to two hours, depending on the specific system type and its current condition. Our engineers are committed to conducting a thorough check rather than rushing the process, ensuring you can trust the results.
Can I service my air source heat pump myself?
It is not recommended to service your air source heat pump yourself unless you are a qualified HVAC technician. Air source heat pumps are complex systems that require specialised knowledge and tools to service properly.
Neater Heat’s expert team is MCS-certified, ensuring your heat pump servicing meets the highest industry standards for quality and efficiency. Learn more about MCS certification here.
Do heat pumps truly require annual servicing?
Yes. While heat pumps are known for their efficiency and reliability, they still benefit significantly from annual servicing to maintain optimal performance. A yearly heat pump service ensures your system operates efficiently, minimises the risk of breakdowns, and helps keep your manufacturer’s warranty valid.
What are the indicators that my heat pump needs servicing sooner than scheduled?
If you observe any unusual noises, reduced airflow, a noticeable drop in heating or cooling effectiveness, or unexpectedly high energy bills, it’s advisable to arrange a heat pump service before your next planned appointment. These symptoms can signal developing issues that require prompt attention.
Are you able to service all types of heat pumps?
Indeed. Our engineers are proficient in servicing a broad spectrum of heat pumps, including both air-source and ground-source systems. Regardless of the make or model you own, we can provide the appropriate level of heat pump maintenance to keep it in excellent working order.
Will servicing enhance my heat pump’s efficiency?
In most instances, yes. Regular heat pump servicing involves cleaning filters, coils, and other components, ensuring the system operates at its maximum efficiency. This typically leads to reduced energy consumption and lower household utility bills.
Is it worthwhile to pay for heat pump servicing if my system appears to be functioning correctly?
Absolutely. Many problems begin subtly and may not present obvious symptoms initially. By scheduling regular heat pump maintenance, we can detect these nascent issues and rectify them before they escalate into major malfunctions. Proactive care is invariably more cost-effective and less disruptive than emergency repairs.
Do you offer emergency repair services in addition to servicing?
Yes. While routine heat pump servicing helps prevent most issues, we understand that unexpected problems can still arise. Neater Heat provides rapid-response repair services if your system develops a fault, ensuring you are never left without essential heating or hot water.
Could I forfeit my warranty if I don’t have my heat pump serviced?
Can heat pump servicing be combined with other maintenance tasks?
Certainly. Many homeowners find it convenient to schedule their heat pump service concurrently with boiler servicing or central heating checks, allowing us to maintain their entire system in a single visit. This approach is often more practical and economical.
Does Neater Heat offer service plans for continuous maintenance?
We do offer ongoing heat pump maintenance through custom-designed service plans. These plans allow you to spread the cost of servicing and ensure your system receives consistent care without the need to remember to book each year.
Why Partner with Neater Heat for Heat Pump Servicing?
Experienced Technicians, Dependable Service, and a Stellar Reputation
At Neater Heat, we take pride in being the local heating specialists that homeowners can rely on.
With hundreds of five-star reviews, we’re recognised for our dependability, professionalism, and unwavering commitment to customer satisfaction. Our engineers are fully certified and possess extensive experience in carrying out heat pump servicing for a wide array of makes and models, covering both air-source and ground-source systems.
We believe in transparent and honest communication, meaning no hidden fees or unnecessary upsells. Every heat pump service is performed to the highest standards, with the objective of maximising your system’s efficiency and extending its operational life.
Choosing Neater Heat means you’re not just booking a service; you’re securing peace of mind, knowing your home heating system is in the most capable hands.