Local Heat Pump Servicing
Expert Heat Pump Care and Tune-Ups for Your Efficient Home Heating
Keep your heat pump running efficiently and your energy bills low with Neater Heat’s expert servicing, now available throughout Surrey, Hampshire, Berkshire, and the adjoining towns of Aldershot, Farnham, Fleet, Farnborough, and Guildford.
Whether you’re booking an annual tune-up or need skilled maintenance, our local MCS-certified team brings dependable care to your doorstep.
Book your service today for reliable performance and year-round comfort!
Heat Pump & Unvented Cylinder Servicing
Professional Heat Pump Serving & Maintenance with Neater Heat
Looking after your Air Source Heat Pump (ASHP) and Unvented Hot Water Storage System (G3) isn’t just about keeping things running — it’s about protecting your home, saving money, and extending the life of your investment.
Modern heating systems are sophisticated pieces of technology that deserve expert care. Just like servicing your car prevents breakdowns and maintains performance, regular maintenance of your heat pump and cylinder keeps your home comfortable, your energy bills low, and your system running safely for years to come.
At Neater Heat, we offer clear, straightforward service packages designed to suit your needs — whether you need emergency help or want to stay on top of preventative maintenance.
Call-Out & Repair Service
£150 (inc VAT)
Best for breakdowns, leaks, or faults when you need help fast.
When something goes wrong with your heating or hot water, you need a reliable engineer who can diagnose the problem quickly and get things working again. Our call-out service provides exactly that.
What’s included:
- First hour of labour included in the call-out fee
- Additional hours: £96 (inc VAT) each
- Full system diagnosis to identify the root cause
- Repair completed where possible on the first visit
- Clear explanation of any issues found
- If replacement parts are required, you'll receive a detailed quotation for further works before we proceed
Response times: We aim to attend emergency call-outs as quickly as possible, typically within 24-48 hours, depending on availability and location.
Ideal when: Something goes wrong unexpectedly — no heating, no hot water, unusual noises, error codes, or visible leaks.
Annual Heat Pump Service
£162 (inc VAT)
Routine check-up for your ASHP only (excludes unvented cylinder).
Your heat pump works hard year-round, extracting heat from the air to warm your home. Over time, dirt, debris, and general wear can reduce its efficiency. This focused service keeps your ASHP running at peak performance.
What’s included:
- Clean evaporator coil — removes dust, leaves, and debris that restrict airflow and reduce efficiency
- Check antifreeze levels — ensures your system is protected against freezing in cold weather
- Clean magnetic filters/strainers — prevents dirt and magnetite from circulating through your system
- Remove trapped air — eliminates airlocks that cause noise and inefficiency
- Check and recharge heating expansion vessel if required — maintains correct system pressure
- Flow rate checks — verifies your system is circulating water effectively
- Controller and settings review — ensures your heat pump is programmed optimally for your home
- Full performance report — written documentation of findings and any recommendations
Duration: Approximately 1 hour
Perfect for: Homeowners who want a quick yearly tune-up focused specifically on heat pump efficiency and reliability. This service maintains manufacturer warranty compliance for your ASHP.
Comprehensive Annual Heat Pump & Cylinder Service
£216 (inc VAT)
Our most comprehensive option — recommended annually for complete peace of mind.
This is the gold standard service for homeowners who want both their heat pump and unvented cylinder checked, tested, and maintained to the highest standards. It’s the service we recommend most, as it covers both halves of your heating and hot water system in one visit.
Includes everything in the Annual Heat Pump Service PLUS:
- Immersion heater test — ensures your backup heating element works when needed
- Unvented cylinder safety devices check — tests temperature and pressure relief valves, expansion vessels, and other critical safety components (G3 compliance)
- Check and recharge potable water expansion vessel if required — maintains safe pressure in your hot water system
- Heating performance test — measures radiator temperatures and flow rates to ensure efficient heat distribution
- Hot water performance test — verifies you're getting the right temperature and flow from your taps and showers
- Complete system health check — identifies potential issues before they become expensive problems
- Comprehensive service report — detailed written record for warranty and building regulation compliance
Duration: Approximately 2 hours
The best way to maintain safety, efficiency, and warranty compliance for your entire system. This service satisfies both manufacturer warranty requirements and G3 building regulation obligations for unvented cylinders.
Energy Efficiency and Long-Term Savings
Professional Heat Pump Maintenance with Neater Heat
A heat pump is a smart, eco-friendly choice for warming your home, but like any sophisticated piece of machinery, it thrives on regular attention. Professional heat pump servicing is key to keeping your system running at peak efficiency, helping you save on energy bills and sidestepping the headache of unexpected breakdowns.
At Neater Heat, we offer comprehensive heat pump service and ongoing heat pump maintenance throughout Surrey, Hampshire, Berkshire, and the surrounding areas. Our mission is straightforward: to ensure your system operates reliably all year, providing consistent comfort and confidence in your home’s warmth.
Book Your Heat Pump Service Today
Our comprehensive heat pump servicing includes a full system check, performance optimisation, and expert advice tailored to your needs.
With Neater Heat’s heat pump maintenance, we ensure your heat pump operates at peak efficiency, helping you save energy, running costs and reduce your carbon footprint. Trust us to deliver the care and expertise your system deserves.
Extend your heat pump’s lifespan with regular servicing. Book your heat pump service today and enjoy reliable performance, lower energy costs, and exceptional customer care!
Why Regular Heat Pump Servicing Matters
Safeguarding Your System, Cutting Costs, and Preventing Downtime
Your heat pump is a significant investment in your home’s comfort and energy efficiency, but it can only deliver these advantages with proper upkeep.
Over time, dust and grime can accumulate on filters and coils, refrigerant and anti-freeze levels might dip, and electrical components can naturally wear. Without consistent heat pump servicing, these minor issues can force the system to work harder, leading to higher energy consumption and a reduced lifespan for your equipment.
Annual heat pump maintenance acts as a preventative measure, addressing potential problems before they escalate. By identifying and resolving small issues early, we can prevent them from becoming costly repairs down the line.
Regular servicing also ensures your heat pump continues to operate as the low-carbon heating solution it’s designed to be, maintaining its environmental benefits.
Safety First
Your unvented cylinder stores water at high temperature (often 55°C) and under pressure. If safety devices fail, the consequences can be serious — including scalding risk, water damage, or even cylinder rupture.
Annual servicing ensures all temperature and pressure relief valves, expansion vessels, and control thermostats are functioning correctly, protecting your home and family from potential hazards.
This isn’t just good practice — it’s a legal requirement under G3 Building Regulations.
Maximum Efficiency
A clean, well-tuned system runs significantly more efficiently than a neglected one. Dirty coils can reduce heat pump efficiency by 20-30%, while trapped air and incorrect pressure settings force your system to work harder than necessary.
Regular servicing keeps everything running smoothly — lowering your energy bills, reducing your carbon footprint, and ensuring you get the maximum benefit from your investment in renewable heating technology.
Warranty Protection
Most heat pump and cylinder manufacturers require annual servicing by a qualified engineer to keep your warranty valid. Without proof of regular maintenance, you could face expensive repair bills that would otherwise be covered.
We provide fully signed and dated service documentation that meets both manufacturer requirements and G3 building regulation standards, giving you complete peace of mind.
System Longevity
Heat pumps and unvented cylinders are designed to last 15-20 years or more — but only with proper care. Regular servicing prevents the gradual build-up of problems that lead to premature failure. Small issues like low antifreeze levels, dirty filters, or faulty pressure vessels can cause major damage if left unchecked.
Catching and resolving these problems early saves you thousands in replacement costs and keeps your heating system reliable for decades.
Avoid Costly Breakdowns
Emergency repairs always cost more than preventative maintenance. A typical breakdown requiring an emergency call-out, parts, and multiple visits can easily cost £300-£500 or more.
Annual servicing for £162-£216 is a smart investment that typically pays for itself by preventing just one major issue.
What’s Included in a Heat Pump Service?
Detailed Checks and Adjustments for Optimal Performance
When you schedule a heat pump service with Neater Heat, you’re opting for more than just a quick look-over.
Our skilled engineers conduct a thorough inspection to guarantee your system operates safely and efficiently.
Each service involves a complete review of electrical connections, a check of anti-freeze levels, testing of the thermostat and control systems, and a close examination of coils, fans, and filters to ensure unobstructed airflow.
Any parts found to be dirty or underperforming are meticulously cleaned and adjusted to restore peak efficiency. We also test the system while it’s running to confirm it’s effectively heating and cooling your home. Should we identify any potential future issues, we’ll explain them clearly and offer practical advice on the best course of action.
By the time we’re finished, you’ll have the assurance that your heat pump has been expertly maintained and is ready to keep your home comfortable for the seasons ahead.
Additional Costs to Note
We believe in transparent pricing with no hidden surprises:
- Antifreeze top-ups: £12.50 + VAT per litre (if system requires additional antifreeze during service)
- Replacement parts: Any components that need replacing will be quoted separately before work proceeds — you’ll always know the cost before we order parts
- Additional visits: If follow-up work is required beyond the initial service, this will be quoted and arranged at your convenience
- Access equipment: If your heat pump is installed at height and requires scaffolding, cherry picker, or ladder platform for safe access, this is not included and will be arranged separately
How Often Should Heat Pump Maintenance Be Performed?
Annual Servicing is Recommended to Uphold Warranties and Performance
Most manufacturers advise that heat pump servicing should be conducted at least once annually. This is crucial not only for maintaining performance but also for keeping your warranty intact.
Many warranties stipulate proof of professional heat pump maintenance, and missing a scheduled service could void the cover that protects you against unexpected failures.
Beyond the annual check-up, some homeowners opt for an additional inspection if their system experiences heavy use, such as in larger homes where the heat pump is under greater demand.
If you notice a decline in performance, unusual sounds, or higher energy bills than expected, booking an extra heat pump service can help prevent minor issues from developing into significant problems.
Frequently Asked Questions About Heat Pump Servicing
Expert Answers to Your Common Queries
Why do I need to service my air source heat pump?
Regular servicing helps to maintain the efficiency and performance of the system, identify and fix problems before they become more serious, and can help to extend the life of the heat pump, as well as uphold any relevant warranties.
Why is efficiency important?
Heat pumps are an energy-efficient way to heat your home, helping to reduce carbon emissions and lower energy bills. By optimising the system efficiency, you can reduce running costs and minimise the load on the working parts. During our annual service we will complete tasks that will optimise the performance of the system and ensure you receive the most heat available while minimising the electric consumption. To ensure optimum performance is achieved we will protect the water flow through the primary circuit and air flow through the air source heat pump.Filters, strainers, and heat exchangers will be cleaned. Air will be removed from the system and the operation of key components will be checked for effectiveness. Antifreeze protection will be checked, and the system settings will be reviewed to ensure they are optimised.
Effective servicing of your Air Source Heat Pumps and Unvented Cylinders maintains the efficiencies of the system and prevents premature failure, protecting the longevity of the key components. It is a requirement of the Manufacturer’s Warranty to have your ASHP and Unvented Cylinder serviced annually. In the event of component failure and the submission of a valid warranty claim, the manufacturer will ask for evidence that the system has been serviced as required.
How often should I service my air source heat pump?
How long does an air source heat pump service take?
Most heat pump services are completed within one to two hours, depending on the specific system type and its current condition. Our engineers are committed to conducting a thorough check rather than rushing the process, ensuring you can trust the results.
Can I service my air source heat pump myself?
It is not recommended to service your air source heat pump yourself unless you are a qualified HVAC technician. Air source heat pumps are complex systems that require specialised knowledge and tools to service properly.
Neater Heat’s expert team is MCS-certified, ensuring your heat pump servicing meets the highest industry standards for quality and efficiency. Learn more about MCS certification here.
Do heat pumps truly require annual servicing?
Yes. While heat pumps are known for their efficiency and reliability, they still benefit significantly from annual servicing to maintain optimal performance. A yearly heat pump service ensures your system operates efficiently, minimises the risk of breakdowns, and helps keep your manufacturer’s warranty valid.
What are the indicators that my heat pump needs servicing sooner than scheduled?
If you observe any unusual noises, reduced airflow, a noticeable drop in heating or cooling effectiveness, or unexpectedly high energy bills, it’s advisable to arrange a heat pump service before your next planned appointment. These symptoms can signal developing issues that require prompt attention.
Are you able to service all types of heat pumps?
Indeed. Our engineers are proficient in servicing a broad spectrum of heat pumps, including both air-source and ground-source systems. Regardless of the make or model you own, we can provide the appropriate level of heat pump maintenance to keep it in excellent working order.
Will servicing enhance my heat pump’s efficiency?
In most instances, yes. Regular heat pump servicing involves cleaning filters, coils, and other components, ensuring the system operates at its maximum efficiency. This typically leads to reduced energy consumption and lower household utility bills.
Is it worthwhile to pay for heat pump servicing if my system appears to be functioning correctly?
Absolutely. Many problems begin subtly and may not present obvious symptoms initially. By scheduling regular heat pump maintenance, we can detect these nascent issues and rectify them before they escalate into major malfunctions. Proactive care is invariably more cost-effective and less disruptive than emergency repairs.
Do you offer emergency repair services in addition to servicing?
Yes. While routine heat pump servicing helps prevent most issues, we understand that unexpected problems can still arise. Neater Heat provides rapid-response repair services if your system develops a fault, ensuring you are never left without essential heating or hot water.
Could I forfeit my warranty if I don’t have my heat pump serviced?
Can heat pump servicing be combined with other maintenance tasks?
Certainly. Many homeowners find it convenient to schedule their heat pump service concurrently with boiler servicing or central heating checks, allowing us to maintain their entire system in a single visit. This approach is often more practical and economical.
Does Neater Heat offer service plans for continuous maintenance?
We do offer ongoing heat pump maintenance through custom-designed service plans. These plans allow you to spread the cost of servicing and ensure your system receives consistent care without the need to remember to book each year.
Why Partner with Neater Heat for Heat Pump Servicing?
Experienced Technicians, Dependable Service, and a Stellar Reputation
At Neater Heat, we take pride in being the local heating specialists that homeowners can rely on.
With hundreds of five-star reviews, we’re recognised for our dependability, professionalism, and unwavering commitment to customer satisfaction. Our engineers are fully certified and possess extensive experience in carrying out heat pump servicing for a wide array of makes and models, covering both air-source and ground-source systems.
We believe in transparent and honest communication, meaning no hidden fees or unnecessary upsells. Every heat pump service is performed to the highest standards, with the objective of maximising your system’s efficiency and extending its operational life.
Choosing Neater Heat means you’re not just booking a service; you’re securing peace of mind, knowing your home heating system is in the most capable hands.
Book A Heat Pump Service
