Neater Heat Privacy Policy: How We Collect, Use & Protect Data
Effective Date: 06/01/2025
Neater Heat Ltd. (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with us online, over the phone, or through other means.
1. Information We Collect
We collect and process the following personal information:
Name
Email Address
Phone Number
Payment Details
Information collected through:Online forms
Cookies
User registrations
Telephone calls (which may be recorded for training and quality purposes)
2. How We Use Your Information
The information we collect is used for the following purposes:
To provide our services and ensure the smooth operation of our business.
For internal marketing and operational purposes, including sending updates, promotions, or other information about our products and services (where permitted by law).
3. Data Sharing
We do not share your personal information with any third parties unless required to do so by law or for regulatory compliance purposes.
4. GDPR Compliance and Legal Basis
We process your personal data in compliance with the General Data Protection Regulation (GDPR). The legal bases for processing include:
Consent: When you opt-in to receive marketing communications.
Contractual Necessity: To provide the services you have requested.
Legitimate Interest: For operational and administrative purposes, such as improving our services.
5. Data Retention
We retain your personal information indefinitely unless you request its removal. This ensures we can provide ongoing support and address future inquiries.
6. Your Rights
Under GDPR, you have the following rights concerning your personal data:
Access: You can request a copy of your data.
Rectification: You can request corrections to your data.
Erasure (Right to be Forgotten): You can request that we delete your personal data.
For registered customers under our Care Plans, data stored via our partner Stripe is accessible and modifiable through a dedicated portal. If you wish to exercise your rights, please contact us at warmup@neaterheat.co.uk
7. Cookies
We use cookies to improve your experience on our website. These may include:
Functional cookies to ensure the website works properly. Analytics cookies to measure and improve site performance. You can manage cookie preferences through your browser settings.
8. Security
We take appropriate technical and organizational measures to safeguard your personal data, including secure storage and encrypted transactions.
9. Special Provisions
Children’s Data: We do not knowingly collect or process data from individuals under the age of 18.
Industry Compliance: We adhere to the standards and regulations of Gas Safe, MCS, Oftec, CHAS, HIES, SSIP, and NAPIT.
10. Contact Information
If you have questions or concerns about this Privacy Policy or your data, please contact us at:
This policy will be reviewed regularly to ensure compliance with legal and regulatory changes.
Information We Collect
Neater Heat Ltd. is committed to transparency regarding the types of personal information we collect from our users. This includes essential details such as your name, email address, phone number, and payment information, which are necessary for providing our heating solutions and services.
In addition to the information you provide directly, we also collect data through online forms, cookies, and telephone interactions. For instance, cookies help us enhance user experience by remembering preferences, while recorded calls may be used for training purposes to improve service quality.
How We Use Your Information
Your personal data is utilised primarily for operational purposes, including fulfilling service requests and improving our offerings. We may also use your information to send you updates, promotions, and other relevant communications, ensuring you are informed about our products and services.
Under the legal bases of consent and legitimate interest, we strive to balance your privacy with our operational needs. Users can opt in for marketing communications, and we ensure that any promotional content aligns with your preferences and consent.
Your Rights Under GDPR
As a user, you have specific rights under the General Data Protection Regulation (GDPR) that empower you to control your personal data. These rights include the ability to access your data, request corrections, and even delete your information when it is no longer necessary for the purposes for which it was collected.
To exercise these rights, you can contact us directly at warmup@neaterheat.co.uk. For registered customers, we provide a dedicated portal for managing your data stored via our partner Stripe, ensuring you have easy access and control.
Security Measures We Implement
At Neater Heat Ltd., we prioritise the security of your personal information by implementing appropriate technical and organisational measures. Our strategies include secure storage solutions and encrypted transactions to protect your data from unauthorised access.
We comply with industry standards and regulations, including those set by Gas Safe, MCS, Oftec, and others, ensuring that our practices meet the highest levels of data security. Regular reviews of our security measures are conducted to adapt to any legal or regulatory changes, maintaining your trust in our services.
Information We Collect
Neater Heat Ltd. is committed to transparency regarding the types of personal information we collect from our users. This includes essential details such as your name, email address, phone number, and payment information, which are necessary for providing our heating solutions and services.
In addition to the information you provide directly, we also collect data through online forms, cookies, and telephone interactions. For instance, cookies help us enhance user experience by remembering preferences, while recorded calls may be used for training purposes to improve service quality.
How We Use Your Information
Your personal data is utilised primarily for operational purposes, including fulfilling service requests and improving our offerings. We may also use your information to send you updates, promotions, and other relevant communications, ensuring you are informed about our products and services.
Under the legal bases of consent and legitimate interest, we strive to balance your privacy with our operational needs. Users can opt in for marketing communications, and we ensure that any promotional content aligns with your preferences and consent.
Your Rights Under GDPR
As a user, you have specific rights under the General Data Protection Regulation (GDPR) that empower you to control your personal data. These rights include the ability to access your data, request corrections, and even delete your information when it is no longer necessary for the purposes for which it was collected.
To exercise these rights, you can contact us directly at warmup@neaterheat.co.uk. For registered customers, we provide a dedicated portal for managing your data stored via our partner Stripe, ensuring you have easy access and control.
Security Measures We Implement
At Neater Heat Ltd., we prioritise the security of your personal information by implementing appropriate technical and organisational measures. Our strategies include secure storage solutions and encrypted transactions to protect your data from unauthorised access.
We comply with industry standards and regulations, including those set by Gas Safe, MCS, Oftec, and others, ensuring that our practices meet the highest levels of data security. Regular reviews of our security measures are conducted to adapt to any legal or regulatory changes, maintaining your trust in our services.
