Heat Pump Servicing in Hampshire, Surrey & Berkshire.

Regular servicing helps to maintain the efficiency and performance of the system, identify and fix problems before they become more serious, and can help to extend the life of the heat pump, as well as uphold any relevant warranties.

Heat pumps are an energy-efficient way to heat your home, helping to reduce carbon emissions and lower energy bills. By optimising the system efficiency, you can reduce running costs and minimise the load on the working parts. During our annual service we will complete tasks that will optimise the performance of the system and ensure you receive the most heat available while minimising the electric consumption. To ensure optimum performance is achieved we will protect the water flow through the primary circuit and air flow through the air source heat pump.Filters, strainers, and heat exchangers will be cleaned. Air will be removed from the system and the operation of key components will be checked for effectiveness. Antifreeze protection will be checked, and the system settings will be reviewed to ensure they are optimised.

Effective servicing of your Air Source Heat Pumps and Unvented Cylinders maintains the efficiencies of the system and prevents premature failure, protecting the longevity of the key components. It is a requirement of the Manufacturer’s Warranty to have your ASHP and Unvented Cylinder serviced annually. In the event of component failure and the submission of a valid warranty claim, the manufacturer will ask for evidence that the system has been serviced as required.

Most heat pump services are completed within one to two hours, depending on the specific system type and its current condition. Our engineers are committed to conducting a thorough check rather than rushing the process, ensuring you can trust the results.

It is not recommended to service your air source heat pump yourself unless you are a qualified HVAC technician. Air source heat pumps are complex systems that require specialised knowledge and tools to service properly.

Neater Heat’s expert team is MCS-certified, ensuring your heat pump servicing meets the highest industry standards for quality and efficiency. Learn more about MCS certification here.

Yes. While heat pumps are known for their efficiency and reliability, they still benefit significantly from annual servicing to maintain optimal performance. A yearly heat pump service ensures your system operates efficiently, minimises the risk of breakdowns, and helps keep your manufacturer’s warranty valid.

If you observe any unusual noises, reduced airflow, a noticeable drop in heating or cooling effectiveness, or unexpectedly high energy bills, it’s advisable to arrange a heat pump service before your next planned appointment. These symptoms can signal developing issues that require prompt attention.

Indeed. Our engineers are proficient in servicing a broad spectrum of heat pumps, including both air-source and ground-source systems. Regardless of the make or model you own, we can provide the appropriate level of heat pump maintenance to keep it in excellent working order.

In most instances, yes. Regular heat pump servicing involves cleaning filters, coils, and other components, ensuring the system operates at its maximum efficiency. This typically leads to reduced energy consumption and lower household utility bills.

Absolutely. Many problems begin subtly and may not present obvious symptoms initially. By scheduling regular heat pump maintenance, we can detect these nascent issues and rectify them before they escalate into major malfunctions. Proactive care is invariably more cost-effective and less disruptive than emergency repairs.

Yes. While routine heat pump servicing helps prevent most issues, we understand that unexpected problems can still arise. We take emergency calls 24/7 and Care Plan customers get priority support. How quickly we can attend depends on how urgent the fault is, where you are and engineer availability. We’ll always give you an honest arrival estimate when you call.

Certainly. Many homeowners find it convenient to schedule their heat pump service concurrently with boiler servicing or central heating checks, allowing us to maintain their entire system in a single visit. This approach is often more practical and economical.

We do offer ongoing heat pump maintenance through custom-designed service plans. These plans allow you to spread the cost of servicing and ensure your system receives consistent care without the need to remember to book each year.